SHIPPING & RETURNS
SHIPPING POLICY
📦 Hollowcrest Shipping Policy
At Hollowcrest, we’re committed to getting your gear to you quickly, securely, and with zero hassle. Here's everything you need to know about how we ship.
🚚 Where We Ship
We currently ship to addresses within the United Kingdom only. All orders are fulfilled from our UK-based fulfillment center.
⏱ Order Processing
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Orders are processed within 1–2 business days (Monday–Friday).
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We do not process or ship orders on weekends or public holidays.
📮 Shipping Options & Costs
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We offer Standard Shipping on all orders.
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Shipping is charged at a flat rate of £3.99 - £4.99.
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Free shipping is automatically applied to orders over £100.
🔍 Tracking Your Order
Once your order has been packed and handed off to our courier, you’ll receive a shipping confirmation email with a tracking number so you can follow your order every step of the way.
📬 Delays, Lost or Damaged Packages
If your order is delayed, lost in transit, or arrives damaged, please reach out to us at hollowcrestbusiness@gmail.com. We’ll work with you to make it right.
🔁 Returns Due to Shipping Issues
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If your package is returned to us due to an incorrect or incomplete address, we’ll contact you to arrange a refund or reshipment—your choice.
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We accept returns for items that are delayed or lost in transit. Just get in touch and we’ll guide you through the process.
RETURN & EXCHANGE POLICY
🔁 Hollowcrest Returns & Exchanges Policy
We want you to love every piece you cop from Hollowcrest. If something’s not quite right, we’ve got you covered.
📅 Return Window
You have 14 days from the date your order is delivered to request a return or exchange.
🧼 Item Condition
To be eligible for a return or exchange:
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Items must be unworn, unwashed, and in original condition
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All tags must be attached
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Items must be returned in their original packaging
🚫 Non-Returnable Items
We do not accept returns or exchanges on:
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Sale items
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Socks, underwear, or headwear (for hygiene reasons)
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Gift cards
📦 How to Start a Return or Exchange
Email us at hollowcrestbusiness@gmail.com with your:
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Order number
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Reason for return or exchange
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Photos (if the item is damaged or incorrect)
We’ll get back to you with next steps.
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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We recommend using a tracked service — we’re not responsible for returns lost in transit.
🔄 Exchanges
Need a different size or style? No problem.
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Exchanges are processed as a return + new order.
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Once we receive your return, we’ll issue a refund and you can place a new order for the item you want.
💳 Refunds
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Refunds are issued to your original payment method within 5–7 business days of receiving your return.
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Shipping costs are non-refundable unless the return is due to our error.
⚠️ Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, email us at hollowcrestbusiness@gmail.com within 7 days of delivery. We’ll make it right — fast.